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McDonald’s outsourcing drive-thrus?

In Current Affairs, Neo-Capitalism on March 14, 2005 at 12:31 am

World’s largest fast-food chain says it may use remote call centers to take orders at the window.

The world’s largest fast-food chain said on Thursday it is looking into using remote call centers to take customer orders in an effort to improve service at its drive-thrus.

Ok…. now tell us the REAL reason.

“If you’re in L.A…. and you hear a person with a North Dakota accent taking your order, you’ll know what we’re up to,” McDonald’s Chief Executive Jim Skinner told investors during a presentation at the Bear Stearns Retail, Restaurants & Apparel Conference in New York.

I heard a rumor that they might outsource to India too? Is that true?

Lovely.

  1. Would you like chutney with that?

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